We want you to be completely satisfied with VidForgeAI. If you experience a technical issue that prevents you from using your purchased credits, we're here to help.
All credit pack purchases are generally non-refundable once credits have been consumed for video generation. Credits that are unused due to a documented technical failure on our part are eligible for a full refund or credit restoration.
To request a refund, email us at support@vidforgeai.net with:
We will respond within 2 business days and process approved refunds within 5–10 business days back to your original payment method.
If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out first — most issues can be resolved quickly.
Questions? We're happy to help: support@vidforgeai.net.