Refund Policy

Last updated: March 19, 2026

We want you to be completely satisfied with VidForgeAI. If you experience a technical issue that prevents you from using your purchased credits, we're here to help.

1. Credit Purchases

All credit pack purchases are generally non-refundable once credits have been consumed for video generation. Credits that are unused due to a documented technical failure on our part are eligible for a full refund or credit restoration.

2. Eligible Refund Scenarios

You were charged but credits were not added to your account.
A platform error caused credits to be deducted without producing a video.
You were charged twice for the same purchase.
You request a refund within 7 days of purchase and have not used any credits from that pack.

3. Non-Eligible Scenarios

Credits were consumed for video generation (whether or not you were satisfied with the output).
Refund requested more than 7 days after the purchase date.
Account was suspended due to a violation of our Terms of Service.
Change of mind after credits have been partially used.

4. How to Request a Refund

To request a refund, email us at support@vidforgeai.net with:

Your registered email address.
The date and amount of the charge.
A description of the issue you experienced.

We will respond within 2 business days and process approved refunds within 5–10 business days back to your original payment method.

5. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out first — most issues can be resolved quickly.

6. Contact

Questions? We're happy to help: support@vidforgeai.net.